Research indicates that, on average, executives lose one hour each day looking for lost or misplaced information. For those of us in business, we know that time IS money.
Lost time, an intangible or ‘soft’ cost, may drive an organization to improve the efficiency of the work environment they create for their employees. Unfortunately, however, business leaders are not usually called to action until the ‘pain of the status quo’ is greater than the ‘pain of change.’ All too often, that ‘pain’ translates into lost revenues as a result of poor customer service, strained business relationships (inside and outside the organization), and alienated customers.
